Policies

Pricing Policy

Exchange Policy

Exchange Form

Delivery Policy

Privacy of Information Policy

Security Policy

Pricing Policy

All prices shown on this website are in Australian Dollars and include GST.  The prices for all items are set by QTU.  Should you have any queries in relation to the prices of any items, please contact the Finance and Corporate Services Department.

Exchanges Policy

QTU has ruled that refunds for items are not permitted.

Exchanges can be made under the following conditions:-

  1. The item(s) is returned within 14days of receipt with a copy of the tax invoice. Exchanges received outside this time frame will not be considered and the item(s) will be returned at the individual’s cost.
  2. Item(s) must be in their original condition, as purchased, with all packaging, labels & tickets attached, ready for re-distribution.
  3. Item(s) must not have been worn.

Incorrect Sizing

Incorrectly sized items must be returned ready for re-distribution. It is agreed that garments that have not been worn, can be returned in original packaging with tags attached for exchange of size within the same garment type.

Garment Care

It is agreed that all care instructions must be strictly adhered to. Care instructions clearly state how the garments must be cleaned, pressed and cared for. Any items returned with evidence of breach of care instructions will be sent to an independent laboratory for testing. Findings from this testing will be final.

Manufacturing Fault

Any incidence of manufacturing fault will be referred to the manufacturing wholesaler for resolution. ABee will contact QTU to discuss resolution after assessment of such claims.

All returns must be submitted with a completed Exchanges Form to ABee Promotional Concepts. Remember to include a copy of your tax invoice.

Returns should be addressed to: -  

ABee Promotional Concepts

Unit 11 / 229 Junction Rd,

Morningside QLD 4127

Delivery Policy

Orders will be processed on a daily basis.  These orders will be dispatched within 2 working days of placement of your order. 

Orders less than $200 in value (inc gst) will have a freight charge of $10 (plus gst) applied.  Orders above $200 in value (inc gst) will have a freight charge of $20 (plus gst) applied.  These fees will be added to the total value of the order at "check out time" and paid for by the QTU member.

All orders are dispatched via courier / express post and will be delivered to you in the following time frames.

Location Delivery timeframe
Brisbane metropolitan area     2 to 3 working days from placement of order
Regional Queensland 3 to 4 working days from placement of order
Remote Queensland 5 to 7 working days from placement of order
Interstate 3 to 7 working days from placement of order

All dispatches can be tracked via a package "label number".

ABee will decide the cheapest and most efficient means of delivery.  Deliveries sent via courier normally require a signature upon receipt. If the member wants the parcel to be left without signature, they must specify “Signature NOT required” in the comments field when placing the order.  It is best for the member to provide a workplace address.

NOTE – Abee cannot be held responsible for parcels left without signature in plain view of passers by. 

Privacy of Information Policy

ABee Promotional Concepts is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information.


The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This section describes our Policy.

The information we collect 

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include: 

• Information you provide us when you purchase goods or services. This information will include your name and contact details. 
• Information derived from communication with you. 

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online order, or when you send us email we will record your mail address.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information: 

• To establish and maintain your relationship as a customer of ABee Promotional Concepts. 
• To provide the products and services you have requested from ABee Promotional Concepts. 
• To administer and manage those products and services. 
• To answer your inquiry. 

Access to your personal information

In most cases, you can gain access to the personal information that ABee Promotional Concepts holds about you, subject to some exceptions allowed by law. 
If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Changes to this Privacy Policy 

It may be necessary for us to review and revise our Privacy Policy from time to time. If an amendment occurs, it will be displayed on this policies page.

Security Policy

ABee Promotional concepts will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.  ABee Promotional Concepts do NOT record nor keep any credit card information.  All transactions are encrypted using a 128bit SSL.

The Internet is not always a secure method of transmitting information. Accordingly, ABee Promotional Concepts cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information 

Contact Us


If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us at sales@abeeconcepts.com.au.

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